FAQs and Contact Information

Q: How do I reach customer support?

A: You can use our online form here, send an email to customersupport@jamesniehues.com, or send us mail at Open Road Ski Company, PO Box 16287 Seattle WA 98116.

Q: What is the refund policy?

A: We offer a full refund, excluding shipping, for all unopened and new condition books returned within seven days of receipt of shipment.  All Art Prints are custom printed and will be evaluated on a case by case basis. You will be responsible for the return shipping cost. Please use our online form here or send an email to customersupport@jamesniehues.com to set up a return.

Q: How do I know if an Art Print is for sale?

A: Click on any individual mountain in the art section.  If you see an "add to cart" button, the image is for sale (see Whistler for example). If there is no "add to cart" button, it is not for sale.

Q: How long does it take to receive product?

A: Typically, books and art prints leave the warehouse within 1-2 business days.  Typical transit time is 5-7 additional days, slightly longer during the holidays.

Q: Can I update my shipping address for Apple Pay?

A: Yes, check out this article for more information. Make sure your shipping address is accurate before you purchase art from JamesNiehues.com