FAQs

Q:  What are your shipping times?

A:  This will depend on what is ordered and where it is delivered.  Normal shipping times are:

US Lower 48

    • Books:  Ship within 3 business days.  Normal delivery times are 3-7 days after shipping.
    • Unframed Prints:  Ship within 5 business days.  Normal delivery times are 3-7 days after shipping.
    • Framed Prints and Limited Edition:  Ship within 2-3 weeks to allow time for each to be framed.  Normal delivery times are 5-7 days after shipping.

Australia, New Zealand, UK, Alaska, Hawaii

    • Books:  Ship within 3 business days.  Normal delivery times are 7-10 business days after shipping.
    • Unframed Prints:  Ship within 5 business days.  Normal delivery times are 2-3 weeks after shipping.
    • Framed Prints and Limited Edition:  Ship within 2-3 weeks to allow time for each to be framed.  Normal delivery times are 2-3 weeks after shipping.

    Q: Which mountains are included in the book?

    A: Click here for the table of contents.

    Q: I am gifting the book but I ordered it too late to share at the party. Is there a printout I can include?

    A: You bet. Click here for a great print out of your gift.

    Q: How do I reach customer support?

    A: You can use our online form here, send an email to customersupport@jamesniehues.com, or send us mail at Open Road Ski Company, PO Box 16287 Seattle WA 98116.

    Q: What is the refund policy?

    A: We offer a full refund, excluding shipping, for all unopened and new condition books returned within seven days of receipt of shipment.  All Art Prints are custom printed and will be evaluated on a case by case basis. You will be responsible for the return shipping cost. Please use our online form here or send an email to customersupport@jamesniehues.com to set up a return.

    Q: How do I know if an Art Print is for sale?

    A: Click on any individual mountain in the art section.  If you see an "add to cart" button, the image is for sale (see Whistler for example). If there is no "add to cart" button, it is not for sale.

     

    Q: Can I update my shipping address for Apple Pay?

    A: Yes, check out this article for more information. Make sure your shipping address is accurate before you purchase art from JamesNiehues.com