FAQs

Q: Which mountains are included in the book?

A: Click here for the table of contents.

Q: I am gifting the book but I ordered it too late to share at the party. Is there a printout I can include?

A: You bet. Click here for a great print out of your gift.

Q: How do I reach customer support?

A: You can use our online form here, send an email to customersupport@jamesniehues.com, or send us mail at Open Road Ski Company, PO Box 16287 Seattle WA 98116.

Q: What is the refund policy?

A: We offer a full refund, excluding shipping, for all unopened and new condition books returned within seven days of receipt of shipment.  All Art Prints are custom printed and will be evaluated on a case by case basis. You will be responsible for the return shipping cost. Please use our online form here or send an email to customersupport@jamesniehues.com to set up a return.

Q: How do I know if an Art Print is for sale?

A: Click on any individual mountain in the art section.  If you see an "add to cart" button, the image is for sale (see Whistler for example). If there is no "add to cart" button, it is not for sale.

Q:  When do I need to order for delivery before December 24, 2021?

A:  This will depend on what is ordered and where it is delivered.  Prints and framed prints ship from the US.  Books ship from the US, Canada, Australia, and the UK.  Holiday 2021 is expected to be the busiest delivery season ever, so all shippers have suspended any delivery guarantees.  We're doing everything possible to work with the guidelines they have given us at this point.

Australia, New Zealand, UK, all other countries, Alaska, Hawaii

    • Framed Prints:  Unlikely to arrive by Christmas 2021
    • Unframed Prints:  December 1
    • Books:  December 15
    • Signed Books:  December 1

US Lower 48

    • Framed Prints:  December 5
    • Unframed Prints:  December 18
    • Books:  December 12 (may be extended)
    • Signed Books: December 12 (may be extended)

Q: How long does it take to receive product?

A: Typically, books ship within 2 business days. Prints ship within a week and framed prints take 1-2 weeks.

Q: Can I update my shipping address for Apple Pay?

A: Yes, check out this article for more information. Make sure your shipping address is accurate before you purchase art from JamesNiehues.com